This Wednesday morning desk shift gave me a small headache:
My Circulation counterpart is still shelving holds when we open; I check out a few patrons' items on her behalf.
Phone call: I left a flash drive there. Can you connect me to the people by the computers to check if they have it?
ESL teacher: Do you have a key to open the room in the basement? Seamus from Security usually opens it for us.
Another phone call re: lost and found.
A huge mob of kids in matching shirts comes in and lines up at the front desk. I am massively relieved to find out they are here for a program with our children's librarian, and they don't need me to award them all summer reading prizes.
Do you have a phone book?
For Our City?
No, sorry, you'll have to go up to the second floor. All we have hear is one for northern Michigan, for some reason.
Can I just look at that one, then?
Phone call: I have some movies that are due back today. Can you renew them? Also, can you put Ghostrider on hold for me? Oh, not that one. The second one.
I just returned Law & Order seasons 2 and 3 and I would like 4 and 5, please.
The self-check says there's a problem with my account.
Don't worry, it's just expired. We just need to check your contact info and you're good to go.
Do I bring my returns to you or put them in this slot here?
Can I sign her up for summer reading? Do you have the paper thing? We don't want to do anything on the computer.
Man from the daycare/mob of kids/whatever is here for the children's librarian's program: I just need to take these friends to the bathroom. Is it right here?
Can I sign up for some kind of temporary card to use the computer?
No, but you can sign up for a permanent one for free.
Another man, as I'm signing that man up for a card: I just need to know where the bathroom is.
Can you let me into the bathroom?
There used to be a citizenship class here where they helped you fill out forms. Do you still have that?
He needs to wash his hands. Could you let us into the bathroom again?
Another library card sign-up. If I'm making systematic mistakes, Circulation is going to be sorry about how hard I worked today.
Phone: My father needs to come in and use a computer and a scanner, but he doesn't have a library card. Is that okay?
My mom says can you please add more time to her computer?
Do you have an outlet back there behind your desk where I can plug in my phone?
This computer refuses to pull up a book that I know exists!
Is there someone I can talk to? I'd like to make the comment that there are some titles in the new nonfiction area that children shouldn't be running past.
Phone: I returned a book to you a couple of weeks ago, but it's still showing up on my account.
I'm here to see if I can get a Consumer Reports. Can you check those out?
Can I return this? I thought it was Descendants 2, but it's the first one.
Phone: I need the number for two hair salons on Martin Luther King Drive.
Me: Do you know their names?
Phone: Just Google it! We're a small city, we don't have that many.