Me: The East Side Library, this is Emma speaking. How can I help you?
Caller: Are y'all doin' votin' down at the liberry?
Me: Yes, ma'am, 'til 7 p.m.
I am trying to help a woman email something to herself but it keeps failing because she insists on typing the subject line in the 'to' field of her message and won't enter an email address at all.
I don't know how to describe the patrons who remain in the library at closing. I say things like, "Did the guy in the black shirt with the laptop leave?" and it would help if there were a politically-correct and non-ridiculous way to say "The guy of East-Asian ancestry with the laptop"--it's okay to say "the white woman" or "the black guy" but there is no good way to describe the skin color of people who are neither black nor white...