...that they had applied for online using a computer at a public library: http://digitalinclusion.umd.edu/sites/default/files/DigitalInclusionIssueBrief2014.pdf
Pretty neat, eh?
Apparently 30 million people used public library computers to apply for jobs in 2013, which I guess explains why the guy who I've helped upload his resume to 20 applications is still coming in.
Oh well. You've got to help them try.