Thursday, December 17, 2015
First, a patron asked me to help him play a DVD from our collection on one of the library computers. I got it started for him, but about 15 minutes later he came back and told me that the movie had abruptly stopped. I looked at the back and, sure enough, it was pretty scratched up. We can resurface a scratched disc, but it's sent to technical services and they get to it when they can; it's not an on-demand kind of service. While I explained that to the patron, I looked up the title of the DVD in our catalog, thinking maybe we had another copy in the collection. We didn't have a physical copy at our branch, but I saw it was available through our streaming video subscription. He hadn't used that before, but I convinced him to try it. To get set up with the service, you have to sign up with your library card number, email address, and a password. At first he said, "I can't do that stuff. You'll have to do it for me," but in a laborious five-minute process I helped him enter his email address, password, and card number. We then easily borrowed the video and were automatically taken to the 'watch' screen. At that point he said, "Actually, I don't want to do this. Can you show me how to get to Craigslist?"