Thursday, December 17, 2015

Never mind

First, a patron asked me to help him play a DVD from our collection on one of the library computers. I got it started for him, but about 15 minutes later he came back and told me that the movie had abruptly stopped. I looked at the back and, sure enough, it was pretty scratched up. We can resurface a scratched disc, but it's sent to technical services and they get to it when they can; it's not an on-demand kind of service. While I explained that to the patron, I looked up the title of the DVD in our catalog, thinking maybe we had another copy in the collection. We didn't have a physical copy at our branch, but I saw it was available through our streaming video subscription. He hadn't used that before, but I convinced him to try it. To get set up with the service, you have to sign up with your library card number, email address, and a password. At first he said, "I can't do that stuff. You'll have to do it for me," but in a laborious five-minute process I helped him enter his email address, password, and card number. We then easily borrowed the video and were automatically taken to the 'watch' screen. At that point he said, "Actually, I don't want to do this. Can you show me how to get to Craigslist?"


  1. Were you able to smile nicely and help him (while mentally bopping him on the head)?

    1. Yes! It helped knowing it would be a good story for the blog.