Today a patron who checks out a ton of ebooks came to the desk to ask: How does that work? How does anyone make money from that? We told him that we have to pay for the ebooks, and he was so surprised.
There was a lot of misinformation and lack of information about the library today--there was a huge 'holiday' (Christmas) open house, meaning a ton of little kids in the library. You would not believe how often people lie to their kids about the rules of the library for the sake of easier parenting!
(Well, if you're a parent, it's probably not such a surprise.)