In the good category:
Most Difficult: How many pools are there in Texas?
Privacy Awareness Award:I downloaded a program onto this computer and now I don’t know how to make it go away. Can you help me?
Not an Answer we Provide: Why would someone make a video imitating Psy?
Directness Award: We need help. We want to save my powerpoint onto a flash drive but we don’t know how.
And in the un-good category:
Ultimate No Award: Do you have a manuscript of Beowulf?
Captain Obvious Award: Which library card do I use, the one for this city or the one for [neighboring city]?
Incorrect Premise Award: Do you have any information about postpartum depression? You know, PTSD?
Most Mysterious: Is your Genealogy department planning any trips to Utah soon?