Emma the Reference Assistant, PI

I helped an old man (my favorite customer demographic) find a novel. He had the author and title, which he carefully read to me from a piece of paper. As I was walking him over to the shelf I said, "It was so nice that you had the author and the title. Usually people just say something like, the cover was green, and it's a really famous book." He replied, "Well, maybe you could get a job as a police investigator next."