Today an elderly lady who was hard of hearing came in with her grandson, who I'd guess was in his mid-20s. I'd ask the lady questions in a loud speaking voice, and she'd say "What's that?" and then her grandson would repeat whatever I said by shouting it 18 inches from her ear: "SHE SAYS THERE'S A SCANNER IN THE COMPUTER LAB!"
Fortunately, none of the other patrons complained.
The library system where I work has four locations. Here is how changing of the desk shifts "on the hour" works at each one:
Location #1: If you're not arriving to relieve your colleague 5 minutes before the hour, you're late.
Location #2: You arrive on the hour, on the dot, period.
Location #3: You wander in around 5 minutes past the hour. Sometimes the person on desk has to call their replacement to remind them to come out.
Location #4: Half the staff thinks the cultural standard is the same as location #1 and half the staff thinks it's the same as location #3, and they hate each other. You cannot win. If you try the location #2 approach, BOTH groups hate it.
