About half of Walnut Bluff's patrons speak Spanish at home, so I've been getting a LOT of practice ever since I transferred up here. One of my proudest moments this month was Chatty Security Guard telling me that I don't have an accent. However, I've recently begun to realize how silly I sound now that my accent has so far surpassed my vocabulary. I now sound like a friendly but somewhat mentally-impaired person who maybe doesn't have very good verbal comprehension. The long pauses while I slowly process everything the other person says don't help. With English-speaking patrons, I can chat while doing routine tasks, but I can't really say more than "hello," "please" and "thank you" in Spanish without having to devote the majority of my attention to it.
These are the kinds of conversations I have when one of my bilingual coworkers isn't on the desk with me:
Me: Ready?
Patron: Yes, I'd like to check these out please.
Me: One moment...[long, awkward silence]..okay, the day you needs to bring these back is the 5th of July. Would you like a receipt?
Patron: Yes, please. [takes books and walks away]
Me: Okay! Thank you for going to the library!
Patron: I need the form to reserve a meeting room, please.
Me: Nice to meet you. [inappropriately long pause] Do you have your ID?
Patron: [hands it over patiently]
Me: Thank you, is this the address where you live today?
Patron: Yes.
Me: Thank you...okay, please to fill out this paper.
Patron: Sure, can I borrow a pen?
Me:...Sorry, say that again please?
Patron [patiently, pointing]: Can I borrow a pen, please?
Me: Yes, here it be, I am sorry!
Me (making an announcement over the PA system): [English] Good afternoon, everyone. At this time we'd just like to remind you that we have a science activity for children starting in the program room at 2 p.m. All kids are welcome to join us. [Spanish] Good afternoon. Kids, if you want to do a science project, they can come to the program room in justsome minutes. Thank you!
Bless you for doing your best!
ReplyDeleteanything we can do to be more inclusive, is great!
ReplyDelete