Things I have had to clarify/reiterate for people today:
No, you can't just browse unsupervised among our 100-year-old, rare local business directories.
There isn't a way to "override" the captcha verification you are struggling with.
You have to put the 15 cents into the coin box attached to the copier in order to make a copy. You can't just hand it to me.
I'm sorry, it's not part of my job to type up your letter to the court for you.
No, I won't reimburse you for the five dollars of printouts that came out with only header and footer because you didn't do a print preview.
Yes, you need to enter your email address in the box that says "email address."
No, you cannot eat an entire Domino's pizza in the library (I actually smelled it all the way from my office and had to come out specifically to say that.)
And........pretty much everything on that list is stuff they should already know without asking
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